Common questions, answered straight.
Everything we get asked, in one place. If yours isn't here, just ask us directly.
Who we are, and what we actually do.
What is EmployJoy?
We're an AI-native staffing agency built for the cleaning industry. You tell us what you need — role, pay rate, location, start date — and within a few days we deliver a shortlist of pre-screened candidates predicted to stay. You interview them and choose who to hire. We handle the rest.
How are you different from a traditional staffing agency?
Two big ways. First, the economics: we charge a per-hire fee, not a retainer or 15–25% of annual wages. Second, the tooling: we use AI to screen every applicant and predict who actually stays past 60 days. Same outcome (you get candidates), better numbers and faster.
How are you different from job boards like Indeed or ZipRecruiter?
Job boards put your post in front of applicants and stop there — you sort through 200 résumés on your own. We do the screening, scoring, and follow-up, then deliver only the candidates worth your time. We replace your sourcing work, not just your job posting.
What roles do you place?
Cleaning industry hourly hires: cleaners, janitorial leads, hotel housekeepers, commercial crews, day porters, and similar shift-based roles. We don't do salaried corporate hires or industries outside cleaning — that focus is what makes our screening and retention models work.
From brief to first shift.
How does the process actually work?
You tell us what you need (role, pay, location, start date) — by email, phone, or the brief box on our homepage. We confirm details with you, post the role, and start screening applicants. Within 3–7 days we deliver a pre-screened shortlist with AI scores. You interview and decide who to hire.
How long does it take to get a shortlist?
Three to seven days from when we have your full brief. The exact timing depends on the labor market in your city — we're faster in markets with deeper applicant pools and slightly slower in tight ones. We tell you what to expect upfront.
How many candidates will I see?
A focused shortlist sized to the role — typically a handful, not a fire hose. If you need more, we deliver another batch at no extra charge. You only pay when you actually hire someone we delivered.
What if none of the first five are right?
We send another batch. You don't owe anything until you hire from one. No "you must interview all of them" rules — pass on whoever isn't a fit, give us the reason if you have one, and we use that to refine the next round.
What happens after I pick someone to hire?
We coordinate the handoff: confirming the start date, sending the formal offer details, helping with onboarding documentation if you need it. Billing keeps to the installment schedule you agreed at signing. The handoff itself doesn't trigger a new charge.
What it costs, and what's protected.
How much does it cost?
Most clients pay $1,250 per hire. The exact fee depends on the role and the tier you're on, and we confirm it with you before we start a search. No setup fees, no per-seat charges, no contracts, and nothing tied to a percentage of the role's salary.
When do I pay?
In installments spread across the search and your hire's first month, rather than one lump sum up front. Payment is complete at day 30 of employment. We walk you through the exact schedule before you sign.
What if they quit in week 4?
We replace them at no cost. Any part of the fee you haven't paid yet transfers to the replacement, so the role still costs you what it was going to cost you. You pay once per hire, not once per attempt.
What exactly is guaranteed?
If your hire doesn't reach 60 days, we deliver a replacement at no cost. If they leave between day 60 and day 90, we cover half the fee on the replacement. Each replacement's clock starts on that person's own start date, and coverage is used once per placement. A replacement hire doesn't carry a fresh guarantee.
Why is the guarantee 60 days and not longer?
Because 60 days is the window we actually control. Whether someone understood the pay, the drive time, the physical work, and the schedule before they accepted. That's recruiting quality, and it shows up early. Past 60 days the drivers shift to take-home pay, workload, supervision, and whether the company means what it says, and those are yours. We'd rather price to what we control than promise past it.
What if I approve a candidate and they never start?
That payment belongs to the search, not the person. If an approved candidate doesn't start, whether that's a failed background check, a no-show, a declined offer, or you deciding to pass, it carries to the next candidate on the same search at no extra charge. If you close the search, it's refunded within 3 business days.
Are there volume discounts?
Yes. Three or more hires in a single batch, or ten or more over a year, both unlock meaningful discounts. Tell us your projected hiring volume and we'll quote.
How we communicate, and what we don't make you do.
Do I have to log in to a platform?
No. When your shortlist is ready, we email you a link. You click it, view your candidates, and take action — schedule interviews, pass, request more — all without creating an account or learning new software.
How do I communicate with your team?
Email or phone, whichever you prefer. We assign a single ops contact who knows your business, your hires, and your preferences. You won't get bounced between five different reps.
Can my whole team see the shortlist, or just me?
Whoever you forward the link to can see it. We don't charge per user, and there's no login to gate access. If you want a hiring manager or team lead to weigh in, they get the same view you do.
How we handle candidate and company data.
How do you handle candidate data?
Candidates explicitly consent to having their information shared with the hiring company before they appear on any shortlist. We don't sell their data, share it with third parties outside the placement, or repurpose it for marketing.
Can I see how the AI scores candidates?
Yes. Every score on your shortlist comes with the factors that drove it — experience match, predicted retention, language fit, geographic distance, and others. No black boxes. If you disagree with the AI, you override it.
Still have questions?
We answer every email within a business day. No bots, no auto-responses — just a real person on our ops team.
Talk to us